Our Commitment to Transparency, Fraud Prevention, and Excellence
Fundraiser Rights and Responsibilities for Credit Card Transactions
Common types of debit and credit card fraud:
- Card duplication which allows for most types of unauthorized purchases.
- Unauthorized purchases over the internet, phone or mail resulting from a lost or stolen credit card.
- Identity theft which can often result in new credit accounts opened fraudulently.
M-Changa policies for fraudulent Credit Card transactions/donations. Accepting donations via credit card requires verification of you or your organization as the ultimate recipient of the funds in the account.
Our policy regarding chargebacks is zero tolerance. If we receive a chargeback notice from you or your credit card company, your services with us will be suspended immediately along with any accrued balances from prior or ongoing fundraising activity pending investigation.
To reinstate your services and access any accrued balances, you will need to pay the balance due on your account in addition to a $50 chargeback fee. Balance due includes the transactions charged back and any future chargebacks.
M-Changa security experts are here to help
30-point Transaction Verification - M-Changa strives to ensure that donations made to your campaign are legitimate. We examine 30 key authentication verifiers with each credit card donation made on our platform.
Fundraiser Fraud Early Warning — If there's any unusual credit card donation activity, such as the country of origin being from a 'flagged' country or an unusually large donation, we'll contact you and the donor to verify the donation.
Fundraiser Transaction Security — Our specialists are available by phone to address any unusual activity you may notice on your fundraiser. Call +254 20 765 0919.
Your responsibilities for Credit Card Transactions
M-Changa may provide or suggest security procedures and controls intended to reduce the risk to you of fraud. Disabling or failing to use Security Controls increases your exposure to unauthorized Card transactions. M-Changa will not be liable for losses resulting from the use of lost or stolen data.
Acting quickly limits your liability for fraudulent donations to your fundraiser. Report any suspicious donation activity immediately. If you receive communication from a suspicious donor or donation from an individual or organization you do not know or cannot communicate with, inform us immediately.